FAQ

1. What materials are your scrunchies made of?

Our scrunchies are made from a variety of materials, including cotton, satin, velvet and polyester. Each product listing will specify the exact material used.

2. How do I care for my scrunchies?

To keep your scrunchies looking their best, we recommend hand washing them in cold water and air drying them. For scrunchies made of delicate fabrics like satin or velvet, avoid using harsh detergents or tumble drying.

3. What sizes do your scrunchies come in?

We offer scrunchies in different sizes to suit all hair types. Most of our scrunchies are one-size-fits-all, but some of our listings offer options like mini scrunchies, jumbo scrunchies, and extra-large scrunchies.

4. How do I know which scrunchie is best for my hair type?

If you have thick or long hair, we recommend opting for larger, thicker scrunchies that offer more stretch and hold. For finer or shorter hair, smaller scrunchies will provide a comfortable fit without slipping.

5. Can I use scrunchies to style my hair for different occasions?

Yes, absolutely! Our scrunchies come in a range of colors and patterns, perfect for everyday wear, formal events, or casual outings. Whether you're looking for something simple or a bold statement piece, we have options to suit every occasion.

6. Do you offer gift sets or bundles?

Yes, we offer various scrunchie gift sets and bundles. These make perfect gifts for friends, family, or even yourself. You can find these sets on our collections page.

7. Are your scrunchies safe for my hair?

Our scrunchies are designed to be gentle on your hair, helping to reduce breakage and prevent hair damage. The soft fabric and elastic bands won’t tug or pull on your hair.

8. Do you offer international shipping?

Yes, we offer international shipping to most countries. Shipping fees and delivery times will vary depending on the destination. Please refer to our shipping policy for more details.

9. How long will it take to receive my order?

Orders are typically processed within 3-5 business days. Delivery times vary based on your location and the shipping method chosen. You’ll receive a tracking number once your order has shipped.

10. Can I return or exchange my scrunchies?

Yes, we accept returns and exchanges for unused and unopened scrunchies within a certain period after purchase. Please check our Returns & Exchanges page for more details on how to initiate a return or exchange.

11. What is your return policy?

We accept returns within 5 days of receiving your order. To be eligible for a return, the item must be in its original, unused condition. Refunds will be issued in in-store credit, which does not expire.

12. Can I customize my scrunchie order?

Currently, we offer a variety of pre-made scrunchies in different styles and sizes. If you're looking for a custom order or a bulk purchase for an event, please reach out to us, and we’ll do our best to accommodate your request.

13. Do you offer discounts or promotions?

Yes! We offer regular promotions, discounts, and special offers. Be sure to subscribe to our newsletter or follow us on social media to stay updated on the latest deals.

14. How do I contact customer support?

If you have any questions or need assistance, please contact our customer support team at info@etcetheara.ca or use our contact form on the website. We typically respond within 24-48 hours.

15. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email, allowing you to track your package online.